Returns & Refunds

We want you to be delighted with your order. If there's ever a problem, please get in touch and we'll always do our best to put things right.

Food Products

Due to the perishable nature of our products, we are unable to accept returns of food items unless they are incorrect, damaged or faulty.

This includes chilled products, which cannot be returned once they have been dispatched.

Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong items, or you believe there is a problem with the quality of your purchase, please contact us as soon as possible, ideally within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the problem
• Photographs of the product and packaging where possible

We'll investigate the issue promptly and, where appropriate, offer a replacement, refund or other suitable resolution.

Non-Food Products

If you've purchased a non-food item (such as merchandise or certain accessories) and wish to return it, please contact us before sending anything back. Any return must be unused, in its original condition and suitable for resale.

Gift Cards

Gift cards and workshop vouchers are non-refundable and cannot be exchanged for cash, except where required by law. Please treat gift cards like cash, as lost or stolen gift cards cannot normally be replaced.

Refunds

Where a refund has been agreed, it will be processed using the original payment method. Please allow up to 5–10 working days for the refund to appear, depending on your payment provider.

Contact Us

If you have any questions about your order, please get in touch using our Contact page and we'll be happy to help.