Terms & Conditions
For delivery details, please click here.
If you do not receive your order when you expect to please contact WelshHomestead Smokery immediately.
When you place an order online you agree to these Terms and Conditions and you are making an offer to purchase goods from WelshHomestead Smokery.
Payment will be taken from your debit/credit card or via Paypal and an acknowledgment of receipt of your order will be emailed to you. We will contact you regarding any out of stock items and delivery details.
It is your responsibility to choose a suitably strong password to prevent unauthorised access to your account. Please keep these confidential and secure. All activity that takes place through your account is your responsibility. If you believe that your username or password has become known to, or is being used by, people other than you, please inform WelshHomestead Smokery immediately.
Personal and credit/debit card details supplied by you must be correct and valid and such that you are authorised to use.
Prices may be updated from time to time.
Payment is carried out through secure gateways using Stripe. This is a world-recognised and established company that accept all major credit and debit cards.
While WelshHomestead Smokery tries to ensure that all prices on their website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
If you wish to cancel an order you have made, please contact WelshHomestead Smokery immediately. Once WelshHomestead Smokery accepts the cancellation of your order, and you have already paid for the goods, you will receive a full refund.
Returns and Refunds
IMPORTANT: BECAUSE OF THE PERISHABLE NATURE OF OUR PRODUCTS WE CANNOT ACCEPT RETURNS FOR NON-FAULTY ITEMS.
All returns must be authorised by e-mail and a returns number obtained PRIOR to you returning the goods. Any items returned without a clearly stated return number cannot be accepted.
All items are your responsibility whilst in your possession. We therefore strongly advise you to send any returns in adequate protective packaging to avoid damage in transit and by registered post with adequate insurance. We will not be held responsible and will be unable to offer any refunds or exchanges for any items lost or damaged in transit on their return journey from you to us.
In the unlikely event of any defects, we offer a full refund on receipt of any faulty goods providing we are informed and a return number is given to you within 48 hours of you receiving your goods and the goods are returned within 14 days of you receiving your item. All costs including the postage costs of returning the item by registered post will be refunded. We cannot, however, refund extra charges for courier, express or overnight services.
All contents on these web pages is copyright to WelshHomestead Smokery (including, but not limited to, all text, copy, logos, pictures, source code, design). Unauthorised use of any of the contents without written permission from WelshHomestead Smokery is prohibited.
Accessing this website is at your own risk; WelshHomestead Smokery does not guarantee that it is entirely error-free, despite comprehensive checking of facts and content. WelshHomestead Smokery will not be held liable for mistakes and misleading statements that are entirely accidental.
WelshHomestead Smokery is not liable for the content of any third-party websites even if linked from this website, and will not be held responsible for your protection and privacy on those websites.
Any liability under these Terms and Conditions cannot exceed the total price of your order.
WelshHomestead Smokery is not responsible for any business loss or damage, which does not result directly from their actions, or that was not foreseeable at the time of ordering.
These Terms and Conditions are subject to review from time to time.